MArtap has contracted with Jack Mastrangelo Transportation Consultant to bring you the following training courses.
Please note:
•Training requests must be submitted to and approved by MArtap prior to scheduling
•Allow 14 days for your request to be processed.
•Requests will be confirmed by e-mail.
•Agency will be responsible for training cost if training is held without prior authorization from MArtap.
•Training Class minimum is 10 students. Contact Carol Tally 877-627-8271 if you are able to host a training class but do not have 10 students. MArtap will email other agencies and will also help you with registrations to assure 10 students.
Required Training Courses:
Coaching the Van Driver - Edition 3 (training requirement: yearly)
National Safety Council's COACHING THE VAN DRIVER: A DDC course for van drivers, very effective and well received by drivers. Consists of van characteristics, safety belts, cushion of safety and special situations. Materials include a video and a workbook. The course is 4 hours long.
Wheelchair Lift & Securement Training (training requirement: yearly)
WHEELCHAIR LIFT EQUIPMENT AND SECUREMENT PROCEDURES: This course covers basic knowledge of wheelchair lift and securement equipment being used by many rural and small urban systems. Proper tie-down procedures using a variety of equipment lift operation and handling procedures are covered. This 4 hour course is mostly hands-on.
Safe Transportation of the Public under the ADA (training requirement: every three (3) years) A passenger sensitivity training course. Topics covered are:
- Describing the basic terms and requirements of the Americans with Disabilities Act
- Identifies major categories of disabilities and issues involved in transporting passengers with disabilities
- Describes various procedures to be used when interacting with passengers with disabilities
- Recognizes available resources to adequately respond to needs of passengers with disabilities
This course is three hours and is geared to all members of the transit industry.
Combined 8 hour course
National Safety Council's TRANSPORTING PASSENGERS WITH SPECIAL NEEDS: This program has been designed for drivers who are responsible for the safe transportation of passengers with special needs. For these drivers, the term "safe transportation" means more than just driving; it also means interacting with and assisting passengers. This 8 hour course covers both Defensive Driving and Passenger Assistance Techniques, and can be broken down into two 4-hour segments.
Also required but not offered through the MArtap program:
CPR (certification must be renewed each year)
Known as "Adult and Infant Heart Saver", this course teaches skills to rescue adults and infants using cardiopulmonary resuscitation. It also covers obstructed airways incidents and is appropriate for most lay persons (4 hours).
First Aid (certification must be renewed every two (2) years) This course is designed to give the student basic First Aid knowledge. It covers rescue breathing, foreign body obstruction management, treatment of shock, wounds, poisoning, burns, heat stroke, frostbite, fractures and the management of heart, diabetic and epileptic emergencies.
In addition to the required courses, MArtap offers: Emergency and Accident Handling Procedures
This 4 hour course instructs the driver on how to safely evacuate the vehicle during an emergency and/or accident. It illustrates the use of a variety of exits that can be used to get passengers out of the vehicle. Uses some video during the classroom with the rest of the time consisting of hands-on practice.
Coaching the Transit Bus Driver
National Safety Council's: COACHING THE TRANSIT BUS OPERATOR. A five-hour defensive driving course for drivers already trained in the basics of handling a bus. For the experienced operator, the course will help refresh previously learned skills as well as build new skills based on each other's driving experience. Through the unique design of the training material, trainees will actively participate throughout the course.
Get an 'A' in Customer Service
To complement this well-received and very informative slate of courses, MArtap has contracted with Hardwick Transit Associates (HTA) to make a new course in customer service available to all of your van and bus operators. Get an 'A' in Customer Service is a multimedia training program, designed specifically for public transportation operators, dispatchers, supervisors and trainers. Several Massachusetts RTA's have had great success with this program in recent years, and many transit systems nationwide have adopted this course as an integral part of their driver training program. The course covers pertinent topics, such as:
- Going 'above and beyond' for the customer, without risking safety or timeliness;
- Thinking more creatively when solving customer problems and answering questions - refrain from responding with the 'same old, same old';
- Satisfying your customer's needs before he/she exits the bus or van to reduce calls to Info Line or customer service telephone lines;
- Curbing inappropriate or offensive language on the van or bus;
- Responding empathetically to calm a frustrated customer, despite delays or problems with the service over which we have no control;
- Saying 'no' to a customer without losing the customer's support and ridership;
- Responding to challenging situations, such as unhygienic passengers, non-paying customers, and threatening or intoxicated customers;
- Welcoming and accept customers with disabilities into your service, a particularly useful section for operators with limited experience and training under the ADA.
Each session runs approximately five to six hours, and can accommodate up to 18 participants per session. The training will be held on a date and time that is convenient to you and your providers. The instructor will visit each RTA once during the fiscal year. However, if you have more than 18 participants that need training, multiple sessions can be scheduled during that visit. While the instructor is there, you can also schedule a session of the course's companion module, 'T' for Transit Over the Telephone, a two-hour training for office staff and managers who communicate with customers and employees over the telephone and radio. As always, this training is offered to you free of charge, depending upon available funding.
These courses are open to all of your operators and operations staff, not just MAP vehicle drivers. You will find that the program is as relevant for your bus operations staff as it is to your rural transportation and paratransit providers, so encourage all of your operators to take advantage of this opportunity.
Other training courses available from MArtap at no charge (depending on availability of funds).
Reasonable Cause Drug Testing Training Program for Supervisors
This training is for those front-line supervisors responsible for supervising employees who fulfill sensitive safety job functions. Program consists of videos, true/false quiz and some case studies. The length of the training program is approximately 2 hours.
Supervisor's Guide to Dealing with Employee Drug & Alcohol Abuse
Explains to your management staff how to recognize a drug or alcohol problem. Shows employees how to best handle the situation for both the company and the employee. This course can help your management staff improve at handling drug and alcohol problems in the workplace. This course is 2 hours long.
Effects of Drugs and Alcohol on the Human Body
Help your employees steer clear of drug and alcohol problems by giving them the facts. This in-depth video discusses alcohol and drug abuse, and how it can affect the home and the workplace. The information is presented in an entertaining, non-technical way so all employees can understand it. This course is 1 hour long.
NOTE: These programs meet the mandated requirements for the Federal Drug Testing Policies
Blood borne Pathogens Course
Personal Protection Equipment for the First Responder and OSHA compliance training and Blood borne Pathogens for the First Responder. This course is two hours long.
For more information, contact
Carol Tally, MArtap Program Manager
c/o MArtap
PO Box 155
Foxboro, MA 02035
Phone: 877-MArtap1 (627-8271)
Fax: 508-698-2002
E-mail: info@martap.org
•Training requests must be submitted to and approved by MArtap prior to scheduling
•Allow 14 days for your request to be processed.
•Requests will be confirmed by e-mail.
•Agency will be responsible for training cost if training is held without prior authorization from MArtap.
•Training Class minimum is 10 students. Contact Carol Tally 877-627-8271 if you are able to host a training class but do not have 10 students. MArtap will email other agencies and will also help you with registrations to assure 10 students.
MArtap also has a wealth of training information on file to share with you. Click here for the Lend and Learn program. If you would like to donate training materials to this library, contact Carol Tally.
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